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Refunds & Exchanges
At Baby goes Retro our products are of a very high standard and we take care to describe every garment as accurately as possible. Even so, sometimes an item isn't the right size or colour, or simply isn't what you hoped for. If that happens, we'll make it right.
Changed your mind? You have 30 days.
Contact us within 30 days of receiving your order and you can choose either a full refund or an exchange for another size, colour or item. Just email info@babygoesretro.com.au with your order number and let us know what you'd like to do.
To be eligible, the item must be unused, unworn and returned with all packaging and labels intact.
- Exchanges: you cover the postage to send the item back to us. We cover the postage to send the replacement out to you. As soon as your return arrives, we dispatch the new item.
- Refunds: you cover the postage to send the item back to us. Once it arrives and we've checked it, we refund the purchase price to your original payment method, usually within 5 business days. The original delivery fee is not refunded.
Faulty, damaged or incorrect items
Every item is checked and packed with care before it leaves us, but if something arrives faulty, damaged or isn't what you ordered, please contact us at info@babygoesretro.com.au as soon as you notice. Send us a photo if you can — it often saves you posting the item back at all.
For faulty, damaged or incorrect items we cover the return postage, and you can choose a full refund (including delivery) or a replacement.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights — the 30-day change-of-mind window above is offered in addition to them.
How to start a return or exchange
Email info@babygoesretro.com.au with your order number and tell us whether you'd like a refund or an exchange. We'll reply with the return address and walk you through it.
We recommend using a tracked postage service, as we're unable to take responsibility for items lost in transit on their way back to us.